Consultation fees: Med1 Clinic is a Bulk Billing clinic for most of our doctors and medical services.        Registration Fees: The registration fee is $25.       Please note that consultations with Dr Zahra Tabrizi and Dr Heidi Andersen are only bulk billing for under 16 years old & pension/ health care card holders.    You will need to pay an out-of-pocket fee, which will be vary depending on your consultation. Please call reception on 9191 6454 for more information.

Privacy and Confidentiality of Health Information

This privacy policy is intended to provide you, our valued patient, with detailed information on how we collect and use your personal information, including your health information, within our practice, as well as the circumstances under which we may share it with third parties.
Our practice collects your personal information for the purpose of providing best available and evidence-based healthcare services to you. The primary reasons for collecting, using, holding, and sharing your personal information include managing your health effectively and facilitating related business activities such as financial claims and payments, practice audits and accreditation, and staff training processes.
By registering as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information to deliver the best possible healthcare to you. Only the staff members who require access to your personal information will be authorized to do so. If we need to utilize your information for any other purposes, we will seek additional consent from you.

The information we collect about you includes:

Your full name, date of birth, addresses, and contact details, Medical information such as medical history, medications, allergies, adverse events, social history, family history, and risk factors, etc, Your Medicare number (where available) for identification and claiming purposes, Healthcare identifiers, Health fund details (where available).

Our practice may collect your personal information through various means:

We may share your personal information in the following situations:

Our practice will not use your personal information for direct marketing of our goods or services without your express consent. If you do provide consent but later decide to opt out of direct marketing, you can notify our practice in writing.
We may use your personal information, in de-identified form, to enhance the quality of the services we offer by conducting research and analysis of patient data. De-identified data may also be shared with other organizations to improve population health outcomes. These data sets are secure, do not identify individual patients, and are stored within Australia. If you prefer that your information, not be included in this process, please inform our reception staff.
Please note that your personal information is securely stored in electronic format at our practice. Where you fill out a hard copy of registration form, after entering your information into our medical software, we discard and shred the hard copy securely. We have measures in place to ensure the security of all personal information we hold.
You have the right to request access to and correction of your personal information. If you wish to access your medical records, you are required to submit a written request by post or email. Our practice will respond to your request within 30 days and a fee of $30 (subject to change without notice, check with our practice first, please), will be charged for providing access to your records.
Our practice takes reasonable steps to ensure that your personal information is accurate and up to date. We may periodically request that you verify the accuracy and currency of your personal information. If you believe any of your information is incorrect or requires updating, please submit your request in writing to our Practice Manager via sending an email to [email protected].
We always strive to provide the best quality medical services for our patients. If you have any concerns, please speak to our Practice Manager on (03) 9191 6454 or email them at [email protected]. Our practice will then make every effort to address and resolve your concerns in accordance with our resolution procedure. If we could not resolve your concern, you can contact the Health Complaints Commissioner on 1300 582 113.

After Hours & Emergency Care

If you require after-hours medical attention still you can call our phone, but it will direct you to our nominated after-hours service (DoctorDoctor) or you can directly call them on 13 26 60. Bulk billed telehealth consults or home visits where appropriate are available by DoctorDoctor, where a patient holds a valid Medicare or Department of Veteran affairs card.

If you require URGENT medical attention, please call 000 or present to the Emergency Department. The closest emergency hospitals are:

Austin Hospital: 145 Studley Road, Heidelberg, VIC 3084. Tel: (03) 9496 5000
Box Hill Hospital: 8 Arnold St, Box Hill, VIC 3128. Tel: 1300 342 255

First Nation Acknowledgement

Med1 Clinic acknowledges that our General Practice is located on the lands of many Traditional Custodians in Victoria, and we welcome all Aboriginal and Torres Strait Islander people to this practice. We recognise that Indigenous Australians have an ongoing connection to the land and MED1 Clinic values their unique contribution to the wider community. According to the Australian Health Practitioner Regulation Agency (AHPRA) and 15 National Health Practitioner Boards and in line with national medical standards, codes and guidelines across all our clinic has a shared commitment to ensuring that Aboriginal and Torres Strait Islander Peoples have access to health services that are culturally safe and free from racism so that they can enjoy a healthy life, equal to that of other Australians, enriched by a strong living culture, dignity and justice.


Med1 Clinic gives you a quick access to world-class, experienced GPs, allied health professionals and specialists who are passionate about the health and wellbeing of our patients.

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