Consultation fees: Med1 Clinic is a Bulk Billing clinic for most of our doctors and medical services.        Registration Fees: The registration fee is $25.       Please note that consultations with Dr Zahra Tabrizi and Dr Heidi Andersen are only bulk billing for under 16 years old & pension/ health care card holders.    You will need to pay an out-of-pocket fee, which will be vary depending on your consultation. Please call reception on 9191 6454 for more information.

General Information


Our standard scheduled appointments are every 10 minutes. If you have multiple medical problems or require an examination for insurance, superannuation, driving medical, worker compensation, motor vehicle accident, etc., please inform the receptionist so that we can allocate sufficient time for your appointment. Some of our doctors are not accepting the TAC (car accident), or work-cover claims, please check with reception staff. Emergency cases are prioritized based on urgency. If you have a life-threatening emergency, please dial 000. If your emergency occurs during our regular surgery hours, please call us, and we will attend to that and guide you. If you have any medical concern in after-hours, please call our after-hour care provider, Doctor-Doctor on 13 26 60.
While we strive to keep waiting times to a minimum by running on an appointment system, occasional delays may occur. Preference is given to patients with appointments. If you are unable to attend your appointment, kindly notify us at least 5 hours in advance to avoid missed appointment and/ or not-attendance fees and charges. Please make a separate booking for each family member who needs to be seen.

Telephone Calls

If you have any concern, our receptionist will take a message for your doctor, who will return your call at the end of their session to avoid interrupting consultations. If there is a non-life-threatening emergency, we will guide you.


When communicating with patients electronically, such as via email, we ensure the privacy and confidentiality of the patient’s health information. However, please note that we do not accept email requests for medical certificates, referrals, or repeat prescriptions. Therefore, we discourage health providers from sending us emails containing personal patient information, and we discourage patients from emailing us their own personal information.


All repeat prescriptions require an appointment with the doctor.


In compliance with Victorian and Federal Government Privacy legislation, doctors have legal obligations when communicating personal health information to their patients. Therefore, all patients are required to schedule a follow-up appointment to receive test results. If a result needs urgent discussion with the doctor, you will receive an automatic-generated text/ email from HealthEngine (our medical information provider) to make an appointment. It is important to see the doctor who ordered the test to ensure continuity of care. Please note that our nurses are not available for telephone consultations to discuss your results.


According to Medicare guidelines, your doctor must see you before providing a referral to a specialist in order to organize relevant medical details. It is the responsibility of your specialist to inform our doctors of your referral expiry date. Please be aware that backdating referrals is illegal and not permitted.


Our practice has developed a privacy policy to protect patient privacy in compliance with privacy legislation, as part of our commitment to quality care.

After Hours & Emergency Care

If you require after-hours medical attention still you can call our phone, but it will direct you to our nominated after-hours service (DoctorDoctor) or you can directly call them on 13 26 60. Bulk billed telehealth consults or home visits where appropriate are available by DoctorDoctor, where a patient holds a valid Medicare or Department of Veteran affairs card.

If you require URGENT medical attention, please call 000 or present to the Emergency Department. The closest emergency hospitals are:

Austin Hospital: 145 Studley Road, Heidelberg, VIC 3084. Tel: (03) 9496 5000
Box Hill Hospital: 8 Arnold St, Box Hill, VIC 3128. Tel: 1300 342 255

First Nation Acknowledgement

Med1 Clinic acknowledges that our General Practice is located on the lands of many Traditional Custodians in Victoria, and we welcome all Aboriginal and Torres Strait Islander people to this practice. We recognise that Indigenous Australians have an ongoing connection to the land and MED1 Clinic values their unique contribution to the wider community. According to the Australian Health Practitioner Regulation Agency (AHPRA) and 15 National Health Practitioner Boards and in line with national medical standards, codes and guidelines across all our clinic has a shared commitment to ensuring that Aboriginal and Torres Strait Islander Peoples have access to health services that are culturally safe and free from racism so that they can enjoy a healthy life, equal to that of other Australians, enriched by a strong living culture, dignity and justice.


Med1 Clinic gives you a quick access to world-class, experienced GPs, allied health professionals and specialists who are passionate about the health and wellbeing of our patients.

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